Returns & Refunds Policy

At Jawad shop, we strive to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

• Items must be in sellable condition, unopened, unused, and in their original packaging.

• Returns are only accepted if the reason is due to a misleading product picture or description on our website.

• Returns will not be accepted for reasons related to taste or personal preference of the product.

Return Shipping Fees

• Return shipping costs are shared:

  • 80% paid by the customer

  • 20% covered by us

• The return shipping amount will be deducted from the refund unless otherwise stated.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method.

• Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Non-Returnable Items

• Perishable goods that have been opened, used, or tampered with.

• Items returned for reasons related to taste, smell, or personal preference.

How to Start a Return

To initiate a return, please contact us with your order number, reason for return, and supporting details or images if applicable.